Last Updated: January 2026
The TruSafe Maintenance Program is Cubby's comprehensive full-service maintenance program designed to keep your temperature-controlled smart lockers operating at peak performance. This program is included with your monthly service fee and provides peace of mind through proactive maintenance, priority support, and comprehensive coverage.
Your TruSafe Maintenance Program includes:
Our maintenance team follows a comprehensive schedule:
Our advanced monitoring system continuously tracks your locker performance, including temperature stability, system health, connectivity, and usage patterns. We proactively identify potential issues before they become problems, ensuring maximum uptime and reliability. You'll receive alerts for any concerns, and our team will address them promptly.
TruSafe Maintenance Program members receive:
All replacement parts and service labor are included in your TruSafe Maintenance Program. This covers normal wear and tear, component failures, and system repairs. You won't receive surprise bills for parts or service calls—everything is covered under your monthly service fee.
Your system automatically receives software updates, security patches, and feature enhancements. These updates are tested and deployed during low-usage periods to minimize disruption. You'll be notified of significant updates and new features as they become available.
Regular deep cleaning and UV sanitization are performed as part of your maintenance program. This ensures your lockers remain hygienic and safe for food storage. Our cleaning protocols meet food safety standards and help maintain optimal system performance.
Our maintenance team continuously monitors and optimizes your system performance. This includes temperature calibration, energy efficiency tuning, and usage pattern analysis. We work to ensure your lockers operate efficiently while maintaining optimal food safety conditions.
You'll receive regular maintenance reports detailing service activities, system performance metrics, and any recommendations. These reports help you understand how your system is performing and what maintenance has been completed. Reports are available through your customer portal and via email.
The TruSafe Maintenance Program provides:
We coordinate all maintenance activities to minimize disruption to your operations. Service visits are scheduled at convenient times, and we provide advance notice for planned maintenance. Emergency service is available 24/7 for critical issues that cannot wait.
For questions about the TruSafe Maintenance Program or to schedule service, please contact us at:
Email: maintenance@cubby.com
Phone: (888) 321-0918
Support Hours: Monday-Friday, 8:00 AM - 6:00 PM EST
Emergency Support: Available 24/7
Address: Cubby Corporation
[Your Business Address]