Sale & Refund Policy

1. Sales Policy

All sales of Cubby temperature-controlled smart lockers and related services are subject to the terms and conditions outlined in your service agreement. Prices, specifications, and availability are subject to change without notice. All orders are subject to acceptance by Cubby Corporation.

2. Pricing and Payment

Our pricing structure includes:

• Locker unit purchase or lease options
• Installation fees (if applicable)
• Monthly service and maintenance fees
• Additional features and customization options

Payment terms will be specified in your service agreement. We accept various payment methods including credit cards, ACH transfers, and corporate purchase orders (subject to credit approval).

3. Order Processing

Once your order is placed and accepted, you will receive an order confirmation. Delivery and installation timelines will be communicated based on product availability and scheduling. Custom orders may require additional lead time.

4. Refund Policy - General

Due to the custom nature of our smart locker systems and installation services, all sales are generally final once installation has been completed. However, we understand that circumstances may arise that require special consideration.

5. Refund Eligibility

Refunds may be considered in the following circumstances:

• Cancellation before installation has begun (subject to cancellation fees)
• Product defects or non-conformance with specifications
• Installation errors or failures that cannot be remedied
• Service agreement violations by Cubby Corporation

Refund requests must be submitted in writing within 30 days of the issue occurring and will be evaluated on a case-by-case basis.

6. Cancellation Policy

Order cancellations are subject to the following terms:

• Cancellation before order processing: Full refund (minus processing fees, if applicable)
• Cancellation after order processing but before installation: Refund minus 25% cancellation fee
• Cancellation after installation has begun: No refund, but service may be terminated per agreement terms
• Service subscription cancellations: Subject to terms in your service agreement

7. Return Policy

Due to the custom installation and configuration of our smart locker systems, returns are generally not accepted after installation. If you experience issues with your system, please contact our support team for troubleshooting and potential warranty service. In exceptional circumstances, returns may be considered on a case-by-case basis and may be subject to restocking fees and removal costs.

8. Warranty and Service Issues

Products covered under warranty will be repaired or replaced according to our warranty terms rather than refunded. If a product cannot be repaired or replaced under warranty, a refund or credit may be issued at our discretion.

9. Refund Processing

If a refund is approved:

• Refunds will be processed to the original payment method when possible
• Processing time is typically 5-10 business days after approval
• Installation and service fees may be non-refundable if services have been rendered
• Any applicable cancellation or restocking fees will be deducted from the refund amount

10. Disputes and Chargebacks

We encourage customers to contact us directly to resolve any billing or service issues before initiating a chargeback. Chargebacks may result in account suspension and additional fees. We are committed to working with customers to resolve disputes fairly and promptly.

11. Special Promotions

Special promotions, discounts, or bundled offers may have specific terms and conditions regarding refunds and cancellations. Please refer to the specific promotion terms or contact us for details.

12. Contact Information

For questions about sales, refunds, or to request a refund, please contact us at:

Email: sales@cubby.com
Refund Requests: refunds@cubby.com
Phone: (888) 321-0918
Address: Cubby Corporation
                  [Your Business Address]