Technical Guidance

Last Updated: January 2026

1. System Overview

Cubby temperature-controlled smart lockers are designed to provide secure, temperature-regulated storage for meal delivery at the workplace. This technical guidance document provides information on system specifications, operation, maintenance, and troubleshooting.

2. System Specifications

Temperature Range:

  • Heating: Up to 140°F (60°C)
  • Cooling: Down to 40°F (4°C)
  • Ambient temperature operation: 32°F to 104°F (0°C to 40°C)

Power Requirements:

  • Voltage: 120V AC
  • Power Consumption: 300W per unit
  • Dedicated circuit recommended for optimal performance

Connectivity:

  • Wi-Fi: 802.11 b/g/n/ac (2.4GHz and 5GHz)
  • Ethernet: 10/100/1000 Mbps
  • Bluetooth: For local device pairing

3. Installation Requirements

Before installation, ensure the following requirements are met:

  • Level, stable surface capable of supporting unit weight
  • Adequate clearance for ventilation (minimum 6 inches on all sides)
  • Access to dedicated electrical outlet (120V, 15A minimum)
  • Stable network connection (Wi-Fi or Ethernet)
  • Appropriate ambient temperature and humidity levels
  • Protection from direct sunlight and moisture

4. Initial Setup

After installation, complete the following setup steps:

  • Power on the unit and verify LED indicators
  • Connect to network (Wi-Fi or Ethernet)
  • Download and install the Cubby mobile app
  • Pair your device with the locker system
  • Configure temperature settings and preferences
  • Test locker access and temperature control
  • Review user documentation and training materials

5. Operation Guidelines

Temperature Control:

  • Set appropriate temperature based on food type
  • Allow time for temperature stabilization after opening
  • Monitor temperature displays regularly
  • Report temperature anomalies immediately

Locker Access:

  • Use authorized access methods (app, QR code, PIN)
  • Retrieve items promptly after delivery notification
  • Ensure locker is properly closed after use
  • Do not force or tamper with locker mechanisms

Food Safety:

  • Store only appropriate food items
  • Follow food safety guidelines and time limits
  • Remove items before expiration or time limits
  • Report any food safety concerns immediately

6. Maintenance

Regular Maintenance:

  • Clean interior surfaces regularly with approved cleaners
  • Check and clean ventilation filters monthly
  • Inspect door seals and gaskets for wear
  • Verify temperature accuracy periodically
  • Check for software updates regularly

Preventive Maintenance:

  • Schedule regular service inspections
  • Follow recommended maintenance schedules
  • Address minor issues before they become major problems
  • Keep maintenance records and documentation

7. Troubleshooting

Common Issues and Solutions:

  • Temperature not maintaining: Check power connection, verify settings, ensure proper door closure
  • Locker won't open: Verify access credentials, check for mechanical obstructions, restart system
  • Network connectivity issues: Check Wi-Fi/Ethernet connection, restart router, verify network settings
  • Display not working: Check power, restart unit, verify display connections
  • App not connecting: Verify network connection, update app, restart mobile device

If issues persist after troubleshooting, contact our technical support team for assistance.

8. Software Updates

System software updates are delivered automatically over the network. Updates typically occur during low-usage periods and may require brief system restarts. Users will be notified of scheduled updates. Ensure your system remains connected to the network to receive updates. Manual updates may be available through the admin interface if needed.

9. Safety Guidelines

Important safety considerations:

  • Do not store flammable or hazardous materials
  • Keep electrical components dry and protected
  • Do not block ventilation openings
  • Follow electrical safety guidelines
  • Report any safety concerns immediately
  • Do not attempt unauthorized repairs or modifications

10. Technical Support

For technical assistance, troubleshooting help, or questions about system operation, our technical support team is available to assist you. Contact information and support hours are provided below.

11. Contact Information

For technical support or questions about this guidance, please contact us at:

Email: technical@cubby.com
Phone: (888) 321-0918
Support Hours: Monday-Friday, 8:00 AM - 6:00 PM EST
Emergency Support: Available 24/7 for critical issues
Address: Cubby Corporation
                  [Your Business Address]