Install Policy

1. Installation Overview

This Install Policy outlines the requirements, procedures, and responsibilities for the installation of Cubby temperature-controlled smart lockers at your workplace. All installations must be performed by authorized Cubby technicians or certified installation partners.

2. Pre-Installation Requirements

Before installation, the following requirements must be met:

• Approved site survey and location assessment completed
• Required electrical and network infrastructure in place
• Sufficient space allocated for locker units (minimum dimensions provided in specifications)
• Access to installation area during scheduled installation window
• All necessary permits and approvals obtained (if required)
• Site contact person designated and available during installation

3. Installation Process

Our standard installation process includes:

• Delivery of locker units and necessary components
• Physical installation and secure mounting
• Electrical connection and power verification
• Network connectivity setup and testing
• System configuration and software initialization
• Functional testing and quality assurance
• User training and documentation handover

4. Site Preparation Responsibilities

The customer is responsible for:

• Providing clear access to the installation site
• Ensuring the installation area is clean and ready
• Coordinating with building management for access and permits
• Providing necessary utilities (power, network) at the installation location
• Designating a point of contact available during installation

5. Installation Timeline

Standard installations are typically completed within 1-2 business days, depending on the number of units and site complexity. Installation dates will be scheduled in advance and confirmed with the customer. Delays due to site preparation issues or customer unavailability may result in rescheduling fees.

6. Post-Installation

After installation completion:

• System testing and verification will be performed
• Customer will receive training on system operation
• All documentation and warranty information will be provided
• Customer sign-off on installation completion
• Warranty period begins upon successful installation

7. Installation Warranty

All installations are covered by our installation warranty, which covers workmanship and installation defects for a period of 90 days from the installation date. This warranty is separate from the product warranty and covers issues related to the installation process itself.

8. Modifications and Relocations

Any modifications to installed units or relocations must be performed by authorized Cubby technicians. Unauthorized modifications may void warranties and result in additional service charges. Relocation services are available and will be quoted separately.

9. Installation Fees

Installation fees are determined based on the number of units, site complexity, and any special requirements. All installation fees will be clearly outlined in your service agreement. Standard installation is included with certain service packages, while custom installations may incur additional charges.

10. Cancellation and Rescheduling

Installation appointments may be rescheduled with at least 48 hours notice without penalty. Cancellations or rescheduling with less than 48 hours notice may result in a rescheduling fee. No-show appointments will be subject to full installation charges.

11. Contact Information

For questions about installation or to schedule an installation, please contact us at:

Email: install@cubby.com
Phone: (888) 321-0918
Address: Cubby Corporation
                  [Your Business Address]